Davis Seeks Input from Constituents on Experience with Airlines
For Upcoming Transportation & Infrastructure Committee Hearing
U.S. Rep. Rodney Davis (R-Ill.) is seeking input from constituents on their experience with the airline industry to highlight customer service issues at an upcoming Transportation and Infrastructure Committee hearing. Representatives of major airlines will appear before the committee.
Constituents who would like to share their stories can visit rodneydavis.house.gov or click this link: https://rodneydavis.house.gov/forms/form/?ID=3207.
The Transportation and Infrastructure Committee hearing titled, “Oversight of U.S. Airline Customer Service” is scheduled for Tuesday, May 2 at 9:30am EST.
Davis has been critical of the airline industry’s willingness to improve customer service. The following is an excerpt from his recent op-ed published in The Hill:
As someone who flies often, I understand and appreciate the difficulties faced by the airlines with demanding schedules, tight deadlines, unforeseen circumstances like inclement weather, and others. However, I believe the airlines have hamstrung themselves in many situations by relying too much on stringent protocols and less on commonsense and customer service.
In the last reauthorization of the Federal Aviation Administration (FAA), I fought for a provision similar to my bill, the Families Flying Together Act, that requires airlines to accommodate families by ensuring young children are seated next to an adult traveling with them before boarding. To me, this isn’t only a safety precaution but also just commonsense.
Too many times, I’ve seen airlines scramble to find a passenger willing to switch seats to accommodate a parent traveling with a child. It usually works out because most passengers feel for parents traveling with young children and are willing to help. But this inevitably slows the boarding process, and when it doesn’t work out, it can be a problem.
I did not introduce this legislation hastily. It was a product of many failed conversations with the airline industry urging them to implement this on their own because I generally believe too much regulation on private businesses doesn’t benefit the customer or the business. It usually increases costs and limits options for both. However, my point to the airlines is that if you're not willing to implement these commonsense changes, changes that will actually help your business by improving customer service, then the government will likely do it for you.